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Marketing & Sales
Tele-Services (Call Centre Services)
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BEMA Consulting GmbH has made a name for itself as a Call Center expert. If you want to be successful as a service provider, you must be able to not only take or make phone calls, but also understand the customer’s business processes. You must also have the right technology. We understand this and ensure it forms the base of any communication with your customers or partners.
For the past ten years, BEMA Consulting GmbH has been expert in active telephone marketing (Outbound Tele-Services). For several clients in the field of business-to-business and business-to-consumer, ambitious telephone campaigns are organized and are carried out by specially trained telephone consultants. Work is made easier thanks to an integrated database and telephone solution.
However, in addition to the technology, friendly and competent staff is paramount to campaign success. These interpersonal skills are, and remain, the deciding factor in an effective customer relationship.
Call Centers (Inbound Tele-Services) are the heart and the calling card of organizations. They allow service oriented and efficient communication through the use of modern information and telephone communication technology.
In addition to providing professional Inbound Tele-Services, BEMA Consulting GmbH can also assist you with establishing your own Call Center (Tele-Services Consulting). From the initial Call Center concept, the selection and installation of software and telecommunications equipment, right through to the selection, training and coaching of your Call Center Team. |
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Patrick
Maier
If you would like to find out more, please don’t hesitate to contact Patrick Maier, Director and Head of Managed Services or call us on
+49 (0) 7452 808-0
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