Process & Quality

Preventative Measures to ensure Quality

A new way of thinking to stay one step ahead

In industry, an average of 6 % of turnover is spent on quality control measures. However only a small portion of this amount is spent on reducing mistakes and most of it is spent on testing and removing mistakes once they have happened. This is contrary to the fact that 70% of all quality problems could have been avoided through the use of preventative methods.

In the service industry there is often little chance to put things right once they have happened. Therefore, it is here that preventative measures should be even more predominant.

This is where a new way of thinking is required, in order to focus on putting quality measures while products/services are in the development stag.

Our choice of tools in preventative quality measures:

•	VOC (Voice of the Customer)
•	Creative Techniques (Mindmapping, 7K, Service Blue Printing)
•	QFD (Quality Function Deployment)
•	Poka Yoke
•	FMEA or Fault Tree Analysis
•	...

We use these tools as and when needed. Together we choose the technique that is best suited to your product or service and we ensure that you get the return on investment that you are looking for.

Process & Quality

Preventative Measures to ensure Quality

A new way of thinking to stay one step ahead

Our choice of tools in preventative quality measures:

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